Frequently Asked Questions
Q.Is the rooftop pool open?
The rooftop pool on the 28th floor is OPEN from 7:00am - 11:00pm daily*
*adults only from 9:00pm - 11:00pm
Relax poolside at our 55-foot partially indoor, partially outdoor rooftop pool. The Pool is open to registered hotel guests only and is open year-round, kept at a comfortable temperature of 80-85°F.
During the summer months (June – September) reservations for the rooftop pool are required for all registered guests. Reservations are available in 2 hour increments from 7am - 11pm and can be made upon check-in. We do our absolute best to ensure everyone has an opportunity to enjoy the pool however popular times may not always be available.
Prepaid reservations may book their timeslots in advance of their arrival.
Q.I lost something. Do you have a lost and found?
Did you leave something behind in your room? To report your lost item, please click here and sign in with client code: 99905.
Q.Do you have a loyalty program?
At this time, Library Hotel Collection does not have a loyalty program, however, we do give guests who have stayed in our hotels a special code to access preferred rates at our hotel when they book directly with us in the future. That promo code offers preferred rates at all our sister properties as well. To receive the best offer by booking directly with us, please sign up here: https://libraryhotelcollection.com/en/sweepstakes.html
Q.Is there parking at the hotel?
Yes! Self-parking is available for $35 inclusive of tax per night. If you self-park, be sure to leave your bags with our doorman at the main entrance prior to parking and we can bring them to your room. We recommend parking on Level B2, as this elevator brings you directly to the lobby. For more information on parking and transportation, click below.
Q.What time is check in and check out?
Check in is at 3:00 PM and check out is at 12:00 PM. If you are planning on arriving before our standard check in time of 3:00 PM, we welcome you to check your bags with us and enjoy all of the facilities of the hotel, except for our pool, which is reserved for registered guests due to limited space.
Q.What Makes Hotel X Toronto a Standout?
Service | As a proud member of the Library Hotel Collection, our urban resort is the latest to join an award-winning family of luxury hotels consistently recognized by guests and travel industry experts for excellence in service.
Features | There’s simply no hotel or resort in Toronto that offers an array of services, amenities, and features quite like Hotel X Toronto. From diverse dining options to a state-of-the-art sports and wellness complex to the most unique event and wedding venues in Toronto, ours is the ultimate urban resort of Ontario.
Location | From our historic location in Toronto’s Exhibition Place, the best of the downtown core is easily accessible from our hotel. We’re steps from the Enercare Centre, CN Tower, Budweiser Stage, and all the best attractions in Ontario Place, Downtown Toronto, and beyond.
Q.Where do I enter the hotel?
It is best to enter the hotel via the main entrance on the corner of Lakeshore Boulevard W and Newfoundland Drive.
Q.Is Smoking Allowed at Hotel X Toronto?
Hotel X Toronto is dedicated to providing a healthy, balanced lifestyle for our guests. Smoking is prohibited in all guest rooms and public spaces. The hotel reserves the right to charge guests a minimum of $300.00 for costs incurred by smoking.
Q.How do I submit a review for your hotel?
We greatly appreciate your sharing your reviews, especially on TripAdvisor! Click the link below to get started.
If you have any special suggestions on what we could do better, please feel free to contact the Managing Director at Fariyal.Hasham@HotelXToronto.com
Q.Are you pet friendly?
Yes, we love our furry guests and we welcome well behaved animals, up to 2 per room, and service animals.
Your favourite little travel companion deserves a luxurious experience too! Take your furry friend for a serene stroll along the waterfront at Trillium Park or pamper them at the nearby Spaw Boutique! Ask our Concierge about pet-sitting services & pet friendly activities in one of the most welcoming cities for Very Important Pets! Enjoy the following V.I.P Amenities:
· Doggie Bed
· Water & Food Bowls
· Additional $100 Per Stay
Animals are restricted to certain guest room floors in consideration of those guests who prefer a pet free zone. There is a deep cleaning fee, and we ask for an application form to be filled out in advance for each pet.
Q.Can I take my wedding photos at Hotel X Toronto?
We love wedding photo shoots at Hotel X Toronto!
If your wedding or event is being held on property, at Hotel X Toronto, we are delighted to coordinate your complimentary photo shoot. For any questions about your photo shoot for an on-site wedding, please speak to your wedding specialist.
If your wedding or event is not taking place on property, unfortunately, we do not allow for off-site wedding or event photo shoots.
Q.I have a room booked at the hotel, can I take pictures during my stay?
Guests are more than welcome to take photos with their phone to document their wonderful vacation.
However, photos to be taken with a photographer are not permitted.
Q.How old do I have to be to book a room & check-in?
You must be 18 years old or older to book a room and check-in at Hotel X Toronto.
Q.Do you have a pool?
We have a 55 foot heated pool on the 28th floor of Hotel X Toronto. We try to keep the pool at a comfortable 80°F (26°C) to 85°F (29°C) depending on the season.
Q.How can we watch a movie in the screening room?
Guests can view our planned movie schedule by getting in touch with our Concierge Team. Our movie screenings are offered exclusively for registered hotel guests as well as current 10XTO Members. We usually show both a family-friendly and a date night movie each day Thursday-Sunday depending on availability.
If you plan to be a guest at the hotel and would like to see a special film while you are here, please feel free to contact the concierge and they will be glad to see if they can put this on the schedule for you. If you have a request during your stay, don’t be shy! We are here to make people happy, but it is best to request in advance so that we can inform all of our guests of the show we are presenting.
Q.How do you recommend getting to the Hotel from the airport?
There is a UPExpress train at YYZ, which will take you to Toronto's Union Station. Billy Bishop Toronto City Airport (YTZ) is a short 4-minute drive from our Hotel. Please contact our Concierge to assist you in confirming rates for private transfers from YYZ, or to inquire about the availability of our House Car. We are happy to provide drop-offs within a 5 km radius.
Q.Does the hotel have a fitness centre? What kind of equipment does it have? What are the hours?
We have a complimentary Fitness Centre available 24/7 located on the 4th floor of 10XTO (and Hotel X Toronto). 10XTO is one of the largest and most ambitious hotel sports and fitness facilities in an urban setting in North America. Group classes, Tennis Courts, and Squash Courts are also available as an added service.
Q.Do you have a spa?
Yes! The prestigious and luxurious Guerlain Spa is located on the 4th floor. Guerlain Spa invites you on a unique sensorial journey dedicated to beauty and well being.
Click FIND OUT MORE to view the unmatched treatments available at Guerlain Spa.
Q.Is Hotel X Toronto wheelchair accessible?
Yes, all floors can be accessed via elevator. We also offer 2 Barrier Free Room Types including a Barrier Free Signature King and Barrier Free Signature Room with 2 Queen Beds.
Q.Is breakfast included?
Breakfast in ROSES is included for those that take advantage of the Bed & Breakfast Package. Outside of the package, ROSES is open daily for breakfast, as well as our In-Room Dining Menu that offer delicious breakfast options. Café X is also available for breakfast on the go.
Q.How can I get access to the Library Club Lounge? Does my rate include breakfast?
Temporarily Closed Until Further Notice
Q.Do I need a credit card to check in? Do you take a hold for incidentals or additional charges?
Yes! A credit card is required at check in, as we authorize the amount of the total stay room and taxes unless that portion was prepaid, plus an additional amount of $250 for possible incidental expenses each night of your stay, for up to three nights.
Q.How can I book a group stay?
Any booking of 10 rooms or more is considered a group and must be reserved via a member of the Sales Team. Please contact the Sales Office by calling 647-943-9300 or by emailing email@example.com and one of the team members would be delighted to assist you.
Q.How can I plan a Meeting or Event?
Please submit an RFP by clicking below and a member of our Sales Team would be happy to contact you to discuss the details of your meeting or event.
Q.Can I request a high floor?
We do not guarantee floor placement, however, we will try our very best to accommodate you.
Q.I want to surprise my partner with something special in the room when we arrive. Can you help with this?
Of course! We would love to help you arrange this. We offer wine selections, special desserts, and floral arrangements. If you don’t see something you are looking for specifically, just contact our Concierge Team and we would love to assist you.
Q.Do you offer any babysitting or child care services?
Our Concierge would be delighted to help you arrange for individual child care services, however, on the fourth floor of our hotel, you can access 10XTO where we have a 3,000 square foot children’s play centre where, for a small fee, hotel guests can drop off their children for up to 3 hours, while they are enjoying other areas on the property. For more information on 10XTO's play centre, click below.
Q.I haven’t received a booking confirmation, what should I do?
Please contact the hotel for assistance and we will resend your confirmation.